KLM apologises for the inconvenience caused to customers due to undelivered baggage as a result of a breakdown in Amsterdam Airport Schipholå‘s baggage handling system on 4 June 2002.

All passengers should have received a Property Irregularity Report (PIR). Kindly keep this safely, together with your flight ticket, as it represents confirmation of a loss report having been made upon arrival. The search for your luggage commences immediately by computerised baggage tracing.

We are working to resolve the situation as quickly as possible and have employed extra staff in order to do so. However, due to the sheer numbers of passengers affected we are unable to answer all telephone enquiries. We strongly advise any passengers who had luggage locator numbers issued to them at the lost luggage desk to log on to www.klm.com where you can access our Baggage Tracer system.

When baggage arrives at its destination airport we will contact customers by telephone to arrange delivery (subject to customs clearance). However, due to the large number of bags arriving in the airports it will take some time to get the bags cleared by Customs & Excise, and forwarded to the couriers for delivery.

Again, we would like to apologise for the inconvenience this has caused but we hope our passengers understand that the fault does not lie with KLM.

Please accept our assurance that every effort is being made to deliver all baggage as soon as possible.

Customer Relations Department

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