American Adds Even More Convenience in LA

4th Jun 2002

LOS ANGELES - American Airlines has installed a dozen new OneStop Self-Service check-in devices at Los Angeles International Airport, making travel even more convenient at one of the airline’s premier west coast gateways.

“These machines allow us to add choice and convenience to our customers’ airport experience,” said Dan Garton, American’s executive vice president - Customer Service. “They allow customers with simple transactions to check themselves - and their baggage - in, get a boarding pass and proceed through the security checkpoint directly to the boarding gate.

“At the same time, our agents can focus on customers who have more complicated transactions or require assistance with their travel,” he said. “We’re providing our customers with a choice and helping make everyone’s airport experience more convenient in the process.”

American has installed four OneStop Self-Service devices in Terminal 3 at Los Angeles International and eight machines in Terminal 4, four each at its west and east check-in counters. All OneStop Self-Service devices are clearly identified by the bright yellow arrows pointing to their locations.

Passengers traveling domestically on electronic tickets can use the self-service machines. They can check in by simply swiping a major credit card or AAdvantage top-tier card through the machine to establish identity and then following step-by-step instructions on the touch screen. Passengers can even check baggage using the machines, and they can select seats and obtain boarding passes.


First-time OneStop Self-Service device users are eligible, through the end of the year, to earn 500 AAdvantage miles just for trying the service.

The new OneStop Self-Service devices complement a host of enhancements American has made to its Los Angeles operation. Passengers can also use OneStop Curbside where they can check-in their luggage and receive a boarding pass, which enables them to proceed through security directly to boarding. American is in the process of completing a $270 million upgrade to its Los Angeles facility. Already in place are new ticket counters, an enhanced security screening station and new gate seating areas in Terminal 4.

The new OneStop Self-Service machines in Los Angeles bring to 27 the number of airports nationwide where American offers this convenient service. Other cities include Albuquerque, N.M.; Atlanta; Austin, Texas; Boston; Chicago (O’Hare); Cleveland; Dallas/Fort Worth; Denver; Detroit; Hartford, Conn.; Houston (Bush International); New York (LaGuardia and JFK); Miami; Minneapolis; Nashville, Tenn.; New Orleans; Orlando, Fla.; Philadelphia; Raleigh/Durham, N.C.; San Antonio, Texas; Seattle; San Jose, Calif.; St. Louis; Tulsa, Okla.; and Washington, D.C. (Reagan National).

American Airlines, the world’s largest airline, is the only airline to offer More Room Throughout Coach. A founding member of the oneworld alliance, American and its regional affiliates, American Eagle and the AmericanConnection carriers, offer more than 4,400 daily flights to more than 270 cities around the world.



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