PHOENIX, June 3 /PRNewswire/—As reported today in the Department of
Transportation`s monthly Air Travel Consumer Report, America West`s
(NYSE: AWA) system-wide on-time performance for April 2002 was 84.9 percent, a
16 percent improvement over the 73.5 percent reported in April 2001, and above
the industry average of 82.6 percent. The airline once again ranked among the
leaders in the industry in on-time performance, percentage of cancelled
flights and baggage handling. Through the first four months of 2002, America
West is the industry leader in on-time performance.
“This performance should provide assurance to our customers that America
West is delivering outstanding service on a consistent basis,” said Jeff
McClelland, executive vice president, operations. “Credit is owed to the
13,000 employees for the dramatic turnaround and for maintaining this level of
Additionally, America West`s percentage of cancelled flights dropped to
0.7 percent from 2.0 percent in April 2001, a 65 percent improvement versus
last year and 30 percent better than the industry average of 1.0 percent. The
airline also reported 3.05 mishandled bags per 1,000 passengers, a 20 percent
improvement over April 2001, and 15 percent better than the industry average
of 3.69. As a result of these improvements, customer complaints to the DOT
declined by more than 57 percent from 4.28 per 100,000 passengers in April
2001 to 1.80 in April 2002.
At Phoenix Sky Harbor International Airport, where America West is the
leading carrier and operates nearly 75 percent of all of its flights, the
airline`s on-time arrival percentage was 87.4 percent, up from 75.9 percent in
April 2001, ranking it first among all carriers serving Sky Harbor for the
sixth month in a row.
America West Airlines, the nation`s eighth-largest carrier, serves
88 destinations in the U.S., Canada and Mexico. America West Airlines is a
wholly owned subsidiary of America West Holdings Corporation, an aviation and
travel services company with 2001 revenues of $2.1 billion.