United Airlines Operational Excellence Makes for Easy Summer Travel

24th May 2002

CHICAGO, May 23, 2002 - With the Memorial Day holiday kicking off the summer travel season, United Airlines (NYSE: UAL) wants to remind its customers that thanks to its record-breaking performance, more of them will be arriving on-time, with fewer cancellations than in recent memory. United recently scored a company-best by having almost 93 percent of its departures leaving within five minutes of their scheduled times.

“United`s employees have been absolutely committed to providing our customers with the best possible flying experience. Our airline is performing better than we have in years,” said Pete McDonald, United’s senior vice president for Airport Operations. “We want every one of the roughly one million customers we`ll carry this weekend to know that United continues to look for ways to make travel easier—we`ve added additional screening lanes at our biggest airports, we`ve introduced wireless products to keep our customers better informed and we`re running one of the best performing airlines in the business.”

United offers the following tips and reminders for customers traveling this summer:

- How early should I get to the airport? - Customers who are not checking bags need only to arrive at the airport an hour before their scheduled flight. Those customers who have luggage to check should still get to the airport at least 90 minutes before they fly, and customers who are flying to an international destination should arrive at least two hours before their flight.

- united.com - Prior to their trip, customers should visit united.com for updates on their flights, to get fresh updates on security line waits at all of the airports the airline serves, or to utilize one of United’s wireless customer service offerings.


- Carry-On Bags - Customers are reminded that the FAA allows only one carry-on bag and a small personal item such as a briefcase, purse or laptop.

- Easy Check-In - Customers traveling from Chicago’s O’Hare International, New York’s Kennedy International, Los Angeles International, San Francisco International Airport, Salt Lake City, Aspen or San Diego International Airports, can use United’s EasyCheck-In self-serve kiosks to print boarding passes and to pick seat assignments and can then proceed directly to a security checkpoint.

- Curbside Check-In - United has curbside check-in at 70 airports. Customers are encouraged to use this convenient service that enables customers traveling domestically to check luggage even before they enter the terminal.

- Frequent-flyer security checkpoint lanes - United was the first airline to introduce the very popular lanes for United’s First Class and full-fare Business Class customers, Pass Plus customers, Mileage Plus 1K, Premier Executive and STAR Alliance Gold members at Los Angeles, San Francisco, Chicago, Denver, New York (JFK), Newark, Boston, Phoenix, Minneapolis and in Seattle. In Seattle, United offers Priority Lines to United’s 1K Mileage Plus and Premier Executive members. United hopes to add the frequent-flyer lines at other airports in its system throughout the year.
United Airlines offers about 1,800 flights a day on a route network that spans the globe. News releases and other information about United Airlines can be found at the company’s website, www.united.com.



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