(NYSE: CAL) and American Airlines (NYSE: AMR) today introduced interline
electronic ticketing, allowing customers to use a single electronic ticket
when their itineraries include travel on both carriers.
Customers with eTickets also may be rebooked between Continental and
American flights—if the need arises—without having to obtain a paper
ticket first. Previously, customers with eTickets were required to convert to
a paper ticket before transferring between carriers.
“Our customers overwhelmingly prefer the convenience of eTickets today,”
said Continental`s Senior Vice President and Chief Information Officer Janet
Wejman. “We intend to make it convenient for everyone to use eTickets not
only throughout the Continental system, but in conjunction with American and
the other major carriers as well.”
Interline eTickets can be issued by Continental and American through their
respective reservation centers, airports and ticket offices.
In October 1999, Continental and America West became the first airlines to
launch interline eTicketing. Since then, Continental has implemented
interline eTicketing with Northwest Airlines and United Airlines. American
also offers interline eTicketing with United Airlines.
Customer usage of electronic ticketing at both Continental and American
has surged. More than 70 percent of Continental`s customers traveling in the
U.S. use eTickets, which also are available to more than 95 percent of the
airline`s international destinations, including Europe, Mexico, Central and
South America, the Caribbean, Tokyo, Hong Kong, Guam and the Federated States
of Micronesia. Similarly, more than 65 percent of the tickets used by
American Airlines customers are electronic. American first introduced
electronic ticketing in September 1996 and implemented its interline product
with United Airlines in March 2002.
Continental Airlines is the fifth largest airline in the U.S., offering
more than 2,000 departures daily to 126 domestic and 89 international
destinations. Operating hubs in New York, Houston, Cleveland and Guam,
Continental serves more international cities than any other U.S. carrier,
including extensive service throughout the Americas, Europe and Asia. For
more information, visit continental.com .
American Airlines, the world`s largest carrier, together with its regional
affiliates American Eagle and the American Connection carriers, serves more
than 275 cities in more than 40 countries and territories with more than
4,400 daily flights.