Delta Streamlines 800-Mile Segment Upgrades Online

6th Jun 2002

Delta Air Lines (DAL) has enhanced its online 800-Mile Segment Upgrade option for Medallion-level SkyMiles members.
Medallion members, Delta`s most frequent customers, now can log in at and check upgrade availability prior to booking a flight. In the same transaction, members also can confirm the upgrade*, select a seat and purchase a ticket.

“This new technology is one way Delta is making travel more efficient and convenient for our Medallion members,” said Rob Borden, Delta`s general manager of SkyMiles Customer Loyalty Programs. “The opportunity to view upgrade availability before booking a flight is a tremendous benefit that offers our customers more choices.”


Additionally, the online 800-Mile Segment Upgrade option allows customers to upgrade existing reservations or be placed on the waitlist if their confirmed flight is sold out in the requested upgrade class of service. They also may review waitlist status and the number of points required to upgrade each flight segment.



SkyMiles members can manage their accounts online at by checking mileage balances, updating personal information such as address and telephone numbers and reviewing SkyMiles activity. Members may choose to receive their monthly statements electronically instead of by mail. Online statements provide access to month-by-month and six-month summaries of account activity as well as the SkyMiles Newsletter, program and partner offers, delta promotions and updates. SkyMiles members also may choose to receive email promotional offers, redeem miles for Award Travel, review and update existing flight itineraries and assign or change seat selection online. Medallion members may use to check in for flights using Virtual Check-In. Delta provides the complete SkyMiles program Member Guide on .

Delta SkyMiles members earn mileage by flying Delta, the Delta Connection carriers, Delta Express, Delta Shuttle and Delta`s airline partners, including Delta`s SkyTeam partners. The Delta SkyMiles program offers many other mileage-building opportunities, including the Delta SkyMiles(R) Credit Card from American Express, MCI(R) telecommunication services, Nextel(R) wireless services, EarthLink(TM) internet services, participating hotels, car rental companies, restaurants, home buying and selling, cruise line and flower purchases.


Delta Air Lines, the world`s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,696 flights each day to 417 destinations in 73 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta`s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services.


Related stories on ITN:

(25/05/2002) Delta Expands Online Capabilities

(25/04/2002) Ticket Sales Growth
(02/04/2002) New Online Feature from Delta



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