Northwest`s Named Best Airline Web Site by Business Travelers

20th May 2002

Northwest Airlines (Nasdaq: NWAC) have announced that its
Internet site was named, “Best Airline Web Site” by OAG
International at the publication`s 20th annual awards ceremony.  The winners
were selected based on a survey of frequent business travelers who are
customers of OAG.

“ makes it easy for business customers to plan their travel,
check-in and obtain a boarding pass for their trip, track the status of their
flight and take full advantage of Northwest`s WorldPerks program, including
special services for those who have achieved Elite status,” said Al Lenza,
Northwest`s vice president of Distribution and E-Commerce.  “All of us at
Northwest are honored that OAG`s global audience of savvy and sophisticated
business travelers have recognized as the industry`s best airline Web


was just one of five sites from airlines throughout
the world nominated for best airline Web site honors.  The winner was
announced earlier this week at an awards ceremony in London, England.

“The OAG Airline of the Year Awards publicly recognize the highest
standards within the industry and all the nominees should feel exceptionally
proud of their achievement, in what has been an extremely difficult year,”
said Eddie Bell, Chairman of OAG.  “These awards now provide a fitting
opportunity for us to demonstrate our continuing support, to pay tribute to
the industry`s strength and resilience and for the industry itself to
celebrate its achievements.” provides business travelers with comprehensive beginning-to-end
support of their travel experience including the ability to:

  —Search fares, make reservations and purchase e-tickets.

  —Book WorldPerks frequent flier award reservations.

  —View and change itineraries and reissue e-tickets.

  —Check flight status and airport gate assignments, including proactive
    notification to a pager, cell phone or other wireless device.

  —Check in for a flight and obtain a boarding pass.

  —Access and manage WorldPerks frequent flier accounts.

  —Request and track e-ticket refunds.

  —Sign-up for NWA E-Mail, providing the latest information on promotions
    and special offers.

  —Join the Club, offering exclusive discounts on a range of
    travel services.


In addition, Northwest WorldPerks Elite members can update and maintain
their Elite Travel Profile information through`s PIN-protected Elite

.  The Elite Travel Profile contains
travel information such as seat and meal preferences, preferred payment
methods and passport documentation.  To achieve Elite status, members must fly
at least 25,000 miles in a calendar year.

Related stories on ITN:

(03/01/2002) Offers for Booking and Purchasing Travel Online At
(23/10/2001) NWA Internet Check-In Proves to be Increasingly Popular

(15/06/2001) Sabre`s Gradient Develops NWA Multi-Lingual Sites



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