Balboa Adopts AgentWare Travel Console(tm)

, a leader in Internet based travel
technologies has announced that Balboa Travel Management has selected the
Travel Console(tm) to search and book web fares for its corporate and
leisure clients.
Balboa Travel Management
, headquartered in San Diego plans
on placing the Travel Console(tm) on the desktops of its travel consultants
to complement fares found through traditional distribution channels.
Michael Hunter, Director of Client Automation Services at Balboa Travel
Management states, “The Travel Console(tm) is a valuable tool for Balboa to
provide more fare options to clients, while also minimizing the disruption
to our agent workflow. Having web fares from 21 web sites enables Balboa
to provide the higher level of service that our customers expect.” He adds “Since
the Travel Console(tm) is implemented on an ASP basis, the costs of
deploying and managing the application are extremely low.” 

“Balboa Travel Management is an important client for AgentWare because of
the agency`s large customer base and the sophistication of its technology
implementations” states Les Ottolenghi
, CEO and Co-Founder of AgentWare.
“Balboa provides excellent service to its customers and AgentWare is proud
to provide a tool that augments that service.” 

The AgentWare Travel Console(tm) is a web fare search tool dedicated to
enhancing the value provided by travel agents. Travel agencies can track and
report on web bookings made via the Travel Console(tm) through adapters to
popular back-office systems. Customer profiles and Super PNRs can be created
and stored using the Travel Console(tm), enabling travel agents to track
customer purchases and service transactions made with web-based vendors.

The Travel Console(tm) also makes consolidator fares available to travel
agents providing even more low cost alternatives to clients and an
additional revenue stream to Balboa Travel Management.  The Travel
Console(tm) makes pricing and booking consolidator fares easier by providing
a snap-shot of the market for specific fares, allowing the travel consultant
to offer the client the lowest price while keeping the agency in the
distribution channel at a markup for a reasonable profit.

Related stories on ITN:

(09/04/2002) Stevens Travel Management Selects AgentWare


(02/04/2002) Atlas Travel Selects Agentware for Booking Features.

(06/03/2002) Uniglobe Selects AgentWare