Delta to Enhance Self-Service Kiosks

Delta Air Lines plans to expedite the check-in process for customers by enhancing the functionality of its self-service check-in kiosks.

Enhancements will allow all e-ticketed customers in the U.S. to use kiosks to check-in, check baggage, print boarding cards, select or change seats, request to standby for upgrades, change flights, and initiate multi-party check-in.


Delta also plans to install 300 additional kiosks throughout its domestic operation, more than tripling the number of kiosks available to Delta customers by the end of 2002. This will make Delta an industry leader in kiosk check-in technology by the end of the year.

Previously, only select SkyMiles customers could use kiosks to check-in and get boarding cards for originating and connecting flights. Now, with this enhanced functionality, any e-ticketed Delta customer traveling on the airline`s U.S. route system, including all 50 states, San Juan and St. Thomas, are eligible to use the kiosks. These enhancements were developed through Delta`s strategic alliance with Kinetics, Inc., creators of industry-leading TouchPort self-service check-in terminals and a leading provider of e-service solutions to the airline and travel industries. Delta plans to offer self-service check-in kiosks in 80 U.S. domestic airport locations in 2002, up from 30 in 2001.


Related stories on ITN:

(18/10/2001) Delta Resumes Virtual Check-In

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(24/01/2002)Delta SkyMiles Program Offers Reduced Mileage Awards Online


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