GoBeam Enables Atlantic-Pacific Carlson Wagonlit to Expand Business to Meet Customer Needs

19th Dec 2001

GoBeam Inc., a business
communications service provider, has announced an agreement with
San Jose-based Atlantic-Pacific Carlson Wagonlit Travel, to provide it with
complete communications service.
Atlantic-Pacific Carlson Wagonlit Travel
selected GoBeam recently as its business communications provider enabling it
to keep pace with the challenges of rapid business expansion and demanding
customer needs.
Atlantic-Pacific Carlson Wagonlit Travel is a highly ranked franchise of
the world`s second largest travel agency Carlson Wagonlit, and is focused on
serving business as well as leisure travel clients globally.  Atlantic-Pacific
Carlson Wagonlit Travel has built its clientele and reputation by delivering
rapid, responsive and personalized customer service for the planning and
booking of travel arrangements.
The company decided to expand its travel agency business by acquiring
other agencies.  Remote offices and staff had to be quickly integrated into a
common phone system and agent group.  Atlantic-Pacific Carlson Wagonlit
Travel`s in-house PBX could not support travel agent representatives
distributed over several sites and did not allow management to see which
agents were servicing calls in real time.  In order to fulfill expansion plans
Atlantic-Pacific Carlson Wagonlit Travel`s PBX needed to be replaced.  GoBeam
communications service quickly scales to accommodate changes in staff size,
company location or working arrangements.  Furthermore, it requires minimal
capital expenditure and eliminates system maintenance costs.
“By the beginning of this year we were aware that our phone system was no
longer adequate for serving the needs of our customers,” said Mike Van Dyck,
Vice-President and Co-Founder of Atlantic-Pacific Carlson Wagonlit.  “Working
with GoBeam, we were able to quickly accommodate the integration of new
personnel, branches and extensions, cut network and maintenance expenses and
successfully streamline call handling thus improving the overall customer
experience.  We saved over 30% in lifecycle costs by choosing GoBeam instead
of buying a PBX.  With GoBeam, we`re able to focus more on our core travel
services business instead of day-to-day support of our telephone systems.”
GoBeam provides Atlantic-Pacific Carlson Wagonlit Travel with its
award-winning Web-based Dashboard interface enabling demand conferencing,
click-to-call, custom auto attendant, instant messaging and advanced call
control features.
“GoBeam`s goal is to help customers like Atlantic-Pacific Carlson Wagonlit
Travel by delivering innovative features that support and enable business
growth,” said Jeff Stern, co-founder and executive vice president of GoBeam.
“Atlantic-Pacific Carlson Wagonlit Travel`s bottom line is dependent on
providing a positive customer experience and the key to creating that is
ensuring timely access to live agents who can efficiently meet their
customers` needs.”
GoBeam provides secure and reliable managed communications service to
businesses.  It continuously develops and deploys new telecommunications
features such as “find me,” instant messaging and visual voicemail and
automatically incorporates them into its service offering for the benefit of
all users.  All GoBeam features are accessible via its Dashboard interface,
eliminating the need for difficult-to-manage software downloads and
installations.  This allows businesses to quickly take advantage of the
benefits GoBeam makes possible through its technological expertise in the area
of integrating instant messaging and presence management with business voice
communications.  GoBeam is committed to being the leading provider of managed
communications service for business.

About Atlantic-Pacific Carlson Wagonlit

  Atlantic-Pacific Carlson Wagonlit (APCT), located in San Jose, California,
is a fast-growing, global travel agency that caters to corporate and leisure
travelers.  A highly ranked franchise of the world`s second-largest travel
agency, APCT prides itself on delivering the highest levels of customer
service - including rapid and personal response when planning and booking
travel arrangements.

About GoBeam

  GoBeam Inc. provides real-time communications service to businesses
including business telephone, integrated collaboration and messaging features
available through a Web-based self-managed interface.  GoBeam develops and
deploys communication features enabling channel partners to provide customers
with complete voice/data service packages currently available only to large






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