For the eighth consecutive year, luxury cruise line Crystal Cruises has been named the å“Worldå‘s Best Large-Ship Cruise Lineå” in Travel + Leisure magazineå‘s annual readerså’ survey. With an overall score of 90.44, Crystal Cruises came in almost 15 points above the cruise industry average of 75.5.
The line’s service score of 96.9 is its highest to date and surpasses the service ratings for all cruise lines, including the small luxury ships. Among large ships, Crystal also ranked #1 for its food, itineraries/destinations and entertainment/activities. The complete list of awards appears in the magazine’s August 2003 issue.
Tens of thousands of Travel + Leisure subscribers judged cruise lines on their service, food, itineraries/destinations, cabins, value and entertainment/activities to determine the “World’s Best.” At 940 guests each, Crystal Harmony and Crystal Symphony were voted in the category of ships with more than 400 passengers. Of the 100 highest rated hotels in the world, only seven achieved scores higher than 90.
“For readers of Travel + Leisure, Crystal Cruises clearly sets a standard of excellence in the large-ship cruise experience. For the eighth consecutive year, they’ve topped the list. Among their many outstanding attributes is the ability to provide a luxury experience, maintaining intimacy and excellence, while catering to more than 900 passengers on each of their ships,” said Nancy Novogrod, editor-in-chief, Travel + Leisure.
“This is an unprecedented achievement,” said Gregg L. Michel, president, Crystal Cruises. “Our focus has been to make our legendary service the very best in the luxury service industry, not just the cruise industry. We are very pleased our efforts have been recognized and so appreciated by the magazine’s discerning readers.”
For the eighth annual readers’ survey, subscribers responded to a questionnaire developed by Travel + Leisure in association with Harris Interactive. Available to subscribers at www.tlworldsbest.com during the first quarter of 2003 and to select subscribers with the February 2003 issue, respondents were asked to report where and how they had traveled worldwide, and to rate only the attributes that were relevant to their recent travel experiences.
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