While more rigorous security procedures recently have lengthened the amount of time spent en route, many travelers may soon find a pleasant surprise once they reach their hotel—no line.
Using NCR Corporation`s (NYSE: NCR) Xpress Hotel Check-In, a self-service kiosk developed in conjunction with hospitality technology provider VingCard Elsafe, Inc., hotel guests can bypass the front desk and check in or out at any time without staff assistance.
“Travel is becoming increasingly arduous,” said NCR Vice President and General Manager for Web Kiosks Nelson Gomez. “By the time travelers reach their hotel, the last thing they want to do is wait in another line. By offering their guests a self-serve option, hotel operators can provide additional convenience and ensure that a pleasant stay begins the moment guests arrive.”
Introduced at the International Hotel/Motel & Restaurant Show, NCR Xpress Hotel Check-In was named a finalist in the technology category for the Editor`s Choice Award. Selections were made among 159 entries by a panel of 14 industry editors.
To use NCR Xpress Hotel Check-In, guests simply insert a credit card into the kiosk, which identifies and welcomes them while processing the card information. Guests are asked to confirm reservation details and are then issued a room key. Upon checkout, the self-service kiosk enables guests to confirm charges and receive their folio.
NCR`s Web Kiosk is the base platform for the Xpress Hotel Check-In program. Its multimedia functionality can be used to promote the hotel`s restaurant, or provide information such as gift store hours or specials. Advertisements for local attractions can provide valuable information to guests while generating advertising revenue for hotels.
In a study conducted by Vanderbilt University, respondents placed “ease of check-in and checkout” ahead of “friendly professional service” and “price” as important attributes of lodging operations. Moreover, 53 percent said they are likely to use a check-in kiosk.