ASP provider LivePerson, Inc. is introducing Live Engage, a new way to capture customer`s attention online and increase sales.
Live Engage enables companies to automatically send a timed, context sensitive, proactive chat invitation to website visitors. These online invitations can include a special discount, promotion or gift. When the customer clicks on the Live Engage floating icon displayed on screen he is automatically directed to a customer service representative via a chat window. Live Engage can also help “rescue” a sale by offering live customer service at the critical point in the online shopping experience, reducing the number of abandoned shopping carts.
Live Engage enables the user to define when and which invitation is automatically sent to the customer by the length of time a visitor has been on a web page, a customer`s shopping habits, repeat visits, origin of the visitor, and more. The promotion offer/invitation to the online customer can be timed, placed on specific product pages, and automatically opened on thecomputer screen. Clicking on the offer connects the visitor to a live chat with a sales associate. Easy and quick to implement, it is available with LivePerson Pro and LivePerson Corporate products. Live Engage is the latest of the humanizing tools that LivePerson has launched to make shopping online a more user-friendly experience. Other features in LivePerson Chat that will help increase sales this Holiday Season include: the ability for customer representatives to greet shoppers immediately upon entering a site via live chat; advanced reporting summaries that can be used to measure and optimize the success of the site, and quantify the sales associated with Chat, and custom variables that bring critical shopping cart information into the operator chat window to assist in serving the customer.