AGENCY.COM has completed a series of dynamic interactive customer service touch-screens called “Gateways” for British Airways travellers at John F. Kennedy International Airport`s terminal Seven in New York.
The five Gateways touch-screens, which have been built into the existing architecture throughout the terminal, provide British Airways travellers with an easy to use interactive source for comprehensive travel information. With a few simple touches, travellers can access information pertaining to the three segments of air travel:
- “Before You Fly” includes a detailed map of terminal seven, boarding, security, shopping and restaurant information, and live customer service locations.
- “In The Air” contains information on in-flight audio and video, available amenities, and menu choices.
- “On Arrival” has details on international connections, local transportation information and five-day weather forecasts for over 30 locations to which British Airways flies.
The Gateways touch-screens are the latest project between British Airways and AGENCY.COM, who have been working together since 1996. The two companies have previously won numerous industry awards for their collaboration and advancement of interactive technology.