Delta Air Lines will resume its SkyMiles Virtual Check-In product for customers traveling on its U.S. route system, effective Oct. 23, 2001.
The service, temporarily suspended because of recent heightened security measures, enables Medallion members to complete flight check-in via delta.com, a toll-free telephone line, wireless Palm Powered handhelds or Web-enabled phones.
SkyMiles Virtual Check-In allows Medallion customers—regardless of their country of residence—who possess an electronic ticket and carry-on baggage to check in remotely, from four hours to 30 minutes prior to departure time. Customers must present a copy of their electronic ticket receipt at airport security checkpoints and their bar-coded Medallion membership card as their permanent boarding card and photo ID when boarding the aircraft. Some airports may require additional documentation to clear security.
The service is available on Delta`s U.S. route system but does not include international service or flights operated by The Delta Shuttle, Delta Express, Delta Connection, and Delta`s worldwide codeshare partners, including SkyTeam. Delta also offers more than 110 automated self-service kiosks, which allows customers to obtain boarding passes, electronic ticket receipts, seats assignments and upgrades. Curbside check-in has been reinstated at most airports including Atlanta, Cincinnati, Dallas-Ft. Worth, Orlando, New York-LaGuardia and Salt Lake City.