Continental Airlines (NYSE: CAL and CAL.A) today announced it has replaced all of its older-model E-Ticket kiosks with state-of-the-art eService Centers. In 1995, Continental became the first airline to introduce airport kiosks, allowing customers to check-in for a flight, choose a seat, check baggage and verify their OnePass frequent flyer number. OnePass Elite members can upgrade to First Class, if available.
The 170 new eService Centers (ESC) leverage the latest in Internet compatible technology. The updated kiosks feature larger and brighter touchscreens, a new user interface with a Spanish language option and documents that print more quickly. This platform also allows Continental the flexibility to add new features and to personalize the check-in process.
This year, Continental became the first airline to install eService Centers at the offices of corporate clients, providing an added convenience for corporate travelers. All eService Center locations can be found on the Continental website at www.continental.com.
“Continental has been an industry leader in e-commerce capabilities,” said Bill Brunger, vice president of Distribution Planning and Revenue Decision Support. “eService Centers utilize the newest technology to offer our customers complete control over their travel arrangements.”
More than 50 percent of Continental’s customers traveling in the U.S. use E-Tickets which are available to more than 95 percent of the airline’s international destinations, including Europe, Mexico, Central and South America, the Caribbean, Tokyo, Guam and the Federated States of Micronesia.
Continental Airlines is the fifth largest airline in the U.S., offering more than 2,200 departures daily to 136 domestic and 87 international destinations. Operating major hubs in Newark, Houston and Cleveland, Continental (www.continental.com) has extensive service throughout the Americas, and to Europe and Asia.
Continental is in the top quarter of FORTUNE magazine’s “100 Best Companies to Work for in America,” and has won first or second place Frequent Flyer Magazine and J.D. Power awards for four consecutive years. Continental has received numerous awards for its BusinessFirst premium cabin (Condé Nast Traveler, OAG, Entrepreneur and Smart Money magazines), OnePass frequent flyer program (InsideFlyer’s Freddie Awards) and overall operations and management (Air Transport World’s 1997 Airline of the Year).