United Airlines Included in The Smart Business 50 for The Second Year in A Row

6th Sep 2001

United Airlines (NYSE: UAL)today announced that it has been named as one of the top 50 U.S. companies that have successfully used the Internet to expand and enhance their business by Ziff Davis SMART BUSINESS magazine. 
The Ziff Davis SMART BUSINESS is an award-winning magazine that delivers information to senior business managers who understand that integrating technology into core business functions is key to growth. The monthly publication presents studies on topics of technology and business services. It has an estimated 800,ooo subscribers.

The Smart Business 50 appears in the September 2001 issue of Ziff Davis SMART BUSINESS, which hit newsstands Aug. 14 and online now at (www.smartbusiness.com )

United Airlines received the highest ranking among the few airlines included in the SB50 list. The Smart Business 50—which includes public and private companies—is based on nearly a year of research by Ziff Davis SMART BUSINESS editors and writers.  In forming the list, the editors considered the Internet`s contribution to companies in such areas as sales growth and profitability, cost savings, expansion into new business areas, effectiveness in heading off competitors, faster delivery of products, improved market share and brand recognition, as well as boosting of customer and employee satisfaction. 
“Being deemed an SB50 company two years in a row marks our evolution froma company that has simply used the Internet as a new distribution channel forour business, to one that has fully embraced technology to run our business in a more intelligent way,” said Doug Hacker, President of United New Ventures,the subsidiary of UAL Corp. responsible for new business initiatives includinge-commerce and its wireless customer connectivity.  “In being noted as SB50`s`Go Wireless` lesson for other businesses, we are honored that our peersrecognize our devotion to wireless travel services, which produce truly new benefits our customers.” 
Wendy Taylor,editor of Ziff Davis SMART BUSINESS stated that “In today`s networked economy, it`s conventional wisdom that using the Internet as a communication medium is only the first step…Each of the honored companies on this year`s Smart Business 50 has demonstrated the ability to integrate technology into their business models in order to deliver value to their customers.”
The Smart Business 50 rankings have proven to be an industry benchmark on financial performance. A Ziff Davis SMART BUSINESS stock index that includes the public companies from last year`s Smart Business 50 has not only out performed all other Internet company stock indices, but has also out performed the Standard & Poor`s 500 index, which serves as the bench mark for the overall stock market. 
About the Smart Business 50
The Smart Business 50 is an annual ranking of the U.S. companies that havedone the best job of incorporating the Internet into their business. 
About United NewVentures
United NewVentures is a wholly owned subsidiary of UAL Corporation. UnitedNewVentures is responsible for all strategy, operations, planning and support of United`s Web site, e-commerce applications and wirelessinitiatives that allow customers to get up-to-the-minute information frompager, cell phones, or personal handheld computers. Additionally, United NewVentures oversees the partners of United`s MileagePlus program. Mileage Plus currently includes over 100 partners includinghotel, car rental, telecommunication, shopping, dining and financial servicecompanies. 
About United Airlines

United Airlines offers nearly 2,300 flights a day to 130 destinations in27 countries and two U.S. territories.  United Airlines is a founding memberof the Star Alliance, the first comprehensive global airline network.  United and its Star Alliance partners offer flights to 894 destinations in 129 countries. In September of 1999, United introduced its comprehensive customer service plan, Our United Commitment to provide customers with the information, resources, policies, and technologies to improve their travelexperience. (www.united.com ). Customers can access United`s wireless Internet at ua2go.com . 
understand that integrating technology into core business functions is key to growth.  The monthly publication presents in-depth case studies and return-on-investment analysis on the topics of technology and business services.  It provides more than 800,000 paid subscribers with a hands-on road map to drive business objectiveswith technology solutions.


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