NORTHWIND-Maestro PMS, provider of Maestro? enterprise Property Management hotel software and reservation software solutions for the hospitality industry, announced Maestro PMS user The Resort At Port Ludlow was honored by Condé Nast Traveler readers who voted it to the magazine’s 2009 Gold List. The Condé Nast Traveler Gold List identifies and scores the best and most frequently cited hotels, resorts, and cruise lines from the Condé Nast Traveler Readers Choice Awards.“My staff and I thank Conde’ Nast readers for naming The Resort At Port Ludlow to the prestigious 2009 Gold List,” said Paul Wolman, general manager. “Our professional guest-centric service was certainly a factor in our selection. Our team works closely with guests and we use the most advanced PMS and customer relationship management tools from NORTHWIND-Maestro to support our personalized guest service policies and online booking process.” The Resort At Port Ludlow is situated on picturesque Ludlow Bay on Puget Sound, with views of the Cascades and The Olympic Mountains that attract visitors from around the world.
“Our Maestro Property Management Suite effortlessly provides the 360-degree guest view that we need to be able to provide exceptional personal service,” said Wolman. “About 50 percent of our reservations originate on the Internet and we are upgrading our current booking engine to Maestro’s integrated ResEze Web booking technology to address the emerging guest demands for convenient self-service over the internet. ResEze will enable our guests to easily book rooms in real-time and select unique golf and travel packages directly from our hotel website.” Maestro PMS offers dynamic packaging capabilities and the enhanced ‘Web Connection’ suite features the ResWave booking engine which enables guests and groups to not only book rooms - but also activities and amenities like spa appointments and dining reservations for increased incremental profit.