Singapore Airlines is increasing its vigilance against swine flu and has adopted
various measures to ensure the well-being of all customers and staff across the
To keep customers up to date on the disease, pamphlets containing a list of
Frequently-Asked-Questions on swine flu will be distributed on flights to and
from the affected areas prior to departure.
On board, health kits containing a thermometer, masks and antiseptic towels,
will be provided to all customers on board flights to the United States.
Thermometers will be made available to customers on flights from the United
States. These will be provided on a request basis should they feel unwell.
To ensure that the strictest hygiene standards are met, all Singapore Airlines
aircraft which have operated to affected areas will undergo additional cleaning
while they are on the ground.
Singapore Airlines values the well-being and health of our staff, and measures
are in place to ensure that they remain physically fit to carry out their duties.
All employees are strongly advised to keep abreast of the developing
situation, and to seek immediate medical attention should they feel unwell.
Cabin and flight crew will undergo mandatory temperature checks prior to
operating a flight, while all frontline staff at Singapore’s Changi Airport are
tasked with carrying out temperature checks twice a day, in line with
requirements set by the Civil Aviation Authority of Singapore. Non-operational
employees are kept updated on the latest developments via the Airline’s
internal communication channels.
Singapore Airlines is closely monitoring the situation, and will adopt additional
measures as necessary in line with the recommendations of global and local
As a gesture of goodwill, the Airline is waiving cancellation and itinerary
change fees on a worldwide basis.
The waiver is valid for tickets issued prior to 28 April 2009 for travel up to, and
including 27 May 2009 on Singapore Airlines flights only.
Customers may change the routing of their journey, defer the date of travel
until 31 October 2009, or cancel, without penalty.
Any change of date or routing will be charged at the new fare for that journey
less the fare for the journey paid, with no amendment fee (e.g., if travel is in a
higher class, or deferred to a higher season, the seasonal fare difference will
The same conditions apply for KrisFlyer redemption tickets.