Poor value and grumpy staff blight UK tourism says Rodrigues

8th Jan 2009

British hotels are being blighted by grumpy staff and poor value for money, according to chairman of VisitBritain Christopher Rodrigues.
“We’re now in an environment where you have to do quality. Poor value for money and poor service costs jobs and will cost more jobs in a recession,” he told the Independent.“Threadbare towels, a previously owned bar of soap and a grumpy person who says: ‘We don’t do breakfast before 8am and we don’t do it after 8:12 a.m.’—you don’t get a lot of happy customers,” he said.
The decline in the value of the British pound against the euro and U.S. dollar should make holidays in Britain attractive to foreigners. But earnings could fall by 4 billion pounds leading to the loss of up to 50,000 jobs this year unless standards are raised, Rodrigues argued.


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