The Hyatt Regency Woodfield, located in Schaumburg, Illinois, has selected SuiteLinq, Inc. to deploy its digital entertainment solution in all of the property’s 470 rooms. SuiteLinq will be deploying its SuiteCast and SuiteVOD services, with the goal of creating a truly home-like experience in each guest room.The combined solution provides free TV channels and a variety of Video-On-Demand content, delivered in standard and high definition, on 37” and 42” Sharp LCD HD televisions.
According to Jim Gould, GM of The Hyatt Regency Woodfield, the decision to deploy SuiteLinq’s solution is part of the property’s continuing efforts to be totally customer centric.
“It is clear that guests are now ahead of the hospitality industry in terms of their digital entertainment expectations. At home, most of them have hundreds of TV channels, including high-definition ones, as well as access to Video-On-Demand services,” states Gould. “But too many other properties are content to give guests an antiquated in-room video entertainment service that contributes nothing to the guest experience. That simply won’t do for our customers. Our property and The Hyatt brand are all about creating memorable, personalized experiences that generate true customer satisfaction and guest loyalty. We’ve realized that solutions like SuiteCast and SuiteVOD are quite simply mandatory. Guests are demanding them and we are listening,” he states.
Amidst a challenging economic environment, Joseph Mustilli, SuiteLinq’s CEO, actually sees a growing need for integrated guest room digital solutions like those offered by SuiteLinq. “As consumers become more discerning about their travel behavior and purchases, it is critical that properties differentiate themselves from their competitors. SuiteLinq provides a very powerful ‘suite’ of services designed to make an impact on guests by creating an in-room environment that is just like home - only better. The net effect is that guests check-out with a positive memory of their stay and a stronger intent to return. We are proud to add The Hyatt Regency Woodfield to our expanding list of clients.”