Royal Caribbean Cruise Line’s online training programme, Cruising for Excellence, has launched a new site allowing agents to book their trade ship visits online.The development to the Cruising for Excellence website comes as a direct result of agent feedback delivered as part of the cruise line’s Easy To Do Business With policy.
Michelle Russell, training manager for Royal Caribbean Cruise Line, UK and Ireland, commented, “We are really excited by the launch of this new element to Cruising for Excellence. It gives the opportunity for us to maximise the different ships across our brands that we have in ports around the UK and Ireland and ensure they are as accessible as possible to agents. The instant nature of an online booking reduces any possible disappointments and makes ship visits, an essential element of the training, even simpler to plan. First hand experience of the fleet is crucial to help agents sell the right cruise, to the right person, at the right price.”
The new addition, which went live in July 2008, will provide agents with instant availability to Royal Caribbean Cruise Line’s ship visits and the freedom to choose which visit they would like to attend. www.cruisingforexcellence.co.uk/visitus, is easy to use and allows agents to see which ship visits are full and which have space remaining up to six months in advance.
Any agent who uses the new programme has to have registered for cruisingpower.co.uk and must have completed Cruising for Excellence up to at least Cadet level.
Russell continued, “Many of our ship visits for 2008 are now full but with the new programme agents can find visits scheduled for 2009 from January onwards and book themselves in to guarantee their personal tour of their chosen ship.”