American Airlines is aiming to enhance the overall travel experience for customers by adding thousands of additional hotel properties to AA.com. Coupled with a new Price-Match Guarantee and a No Cancellation or Change Fee policy on all hotel bookings, this makes AA.com, already a leading resource for planning and booking air travel, a compelling resource for booking hotel stays.
And if more hotel choices, our lowest rate guarantee, and greater flexibility aren’t enough, American is also offering 250 AAdvantage® miles for every hotel booking made at the newly expanded AA.com hotel site.
In addition to a wider hotel selection, visitors to the enhanced site will also enjoy virtual tours, traveler ratings, area maps and more property photos, among other enhancements. It all means that when customers book on AA.com, they know they are getting the right hotel at the right price, whenever and wherever they travel.
“By expanding our hotel offering on AA.com, guaranteeing that customers will get the best hotel price, and assuring they can cancel or change their hotel stay without a fee, we’re strengthening our commitment to enhance the travel experience every step of the way,” said Derek DeCross, American’s Managing Director - Interactive Marketing. “Customers can count on AA.com as a convenient, competitive and complete resource for every aspect of their trip.”
The new Price-Match Guarantee on hotels booked through AA.com means customers can be assured they are getting the best available rate for their room. If customers find a lower rate, publicly available online for the same dates and the same
hotel and room category, American will either refund the difference or allow cancellation of the hotel reservation without a penalty on all qualifying bookings. Properties that qualify for the Price-Match Guarantee are clearly identified with a logo on the AA.com hotel booking site.
American’s new No Cancellation or Change Fee policy on hotel bookings made at AA.com means customers won’t have to worry if their plans need to be adjusted. Customers can change or cancel their prepaid hotel reservation either online or by calling (800) 960-7163, without a fee. (The No Cancellation or Change Fee policy does not apply to change and cancellation fees that some hotels might require American to collect on their behalf.)
The 250 AAdvantage miles offer can be earned on each hotel stay booked through AA.com. For example, book four separate stays on AA.com and earn 1,000 AAdvantage bonus miles.
For more information on AA.com’s new hotel-booking capabilities, the new Price-Match and No Cancellation and Change Fee policies on hotel bookings, as well as the AAdvantage mile offer, including terms and conditions for each, see below or visit www.aa.com/hotel.
On AA.com, customers can conveniently book hotel stays - and car rentals - at the end of the air travel booking process. Or, if they want to book a hotel stay or rent a car independent of the air purchase, they can easily do that from the AA.com home page as well.
Customers can also look to AA.com for other helpful features when it’s time to plan trips. Trip insurance, for instance, is offered by American through AA.com so customers can make travel plans with peace of mind that unforeseen circumstances will not result in a loss of funds. For more information, visit www.aa.com/tripinsurance.
Destination guides, maps, weather and airport information are also readily available on AA.com, as is an extensive list of frequently asked questions that cover just about any facet of a trip, from planning and booking, to actually traveling.
“Over the years, we’ve added lots of features to AA.com to make it a one-stop shop for customers’ travel needs,” said DeCross. “And we’re not done yet. In the future, we’ll continue to enhance the site in ways that will add even more ease, convenience and flexibility for customers doing business with American Airlines.”