Jet Quay reveals key JAL deal

Jet Quay Pte has announced its first comprehensive arrangement with an airline to facilitate airport services for Japan Airlines’ premium passengers through the JetQuay CIP Terminal at Singapore’s Changi Airport.“We are proud to welcome Japan Airlines and congratulate them on their service enhancement, as the first airline to devote JetQuay’s facilities to their elite passengers”, remarked Barry Nassberg, Executive Vice President and Chief Operating Officer for Worldwide Flight Services, a majority shareholder in JetQuay.

Nassberg made his comments following a JAL media conference this afternoon at JetQuay. He said that, “Premium customers are no longer content with the traditional features of separate check-in desks and a pass to a lounge. In order to compete, increasingly, the trend world-wide is for airlines to offer premium customers a separate, discrete, airport terminal with luxurious facilities, which is quite apart from the mainstream”. He added that “The JetQuay CIP Terminal is the only such facility at Changi Airport”.

The exclusive CIP terminal is designed to maximise privacy and provide outstanding service levels that passengers are accustomed to at fine hotels and in the air, but rarely experience at the airport. 

“JetQuay is not specific to any airline and it was purpose-built for individuals that value their time and appreciate exclusivity”, Nassberg said. “We welcome airlines to follow JAL’s example and offer an outstanding level of service to their elite passengers at Changi airport”.

JetQuay offers three levels of service, Jetside, Quayside and Gateway. The Jetside service includes limousine transfers from the plane to the CIP Terminal on the tarmac. The Quayside service transfers passengers between the air-bridge and CIP Terminal via a buggy. Both services utilise the CIP Terminal facilities and include expedited baggage handling, check-in services and private immigration clearance. The Gateway service is an assisted meet-and-greet service for passengers conducted within the main terminal. All tiers may include in-transit transfers.


Key advantages for passengers using the CIP Terminal include private driveway and direct kerbside access to the lounge, secure on-site parking, short check-in close-out times, facilitated baggage handling, a complete absence of queues, private meeting rooms, spa, gym, showers and state-of-the-art business facilities.