New site protects hotels from guests

HotelSafeGuard.com, a global, confidential, subscriber-only, database of hotel guests with a history of fraud and misconduct, has officially launched. This online hotel community was started in response to increasing losses and the need to detect patterns of fraudulent behavior and misconduct of hotel guests. The American Hotel & Lodging Association estimates industry loses to be over 100 million dollars a year. According to Peter Goldman of The White Collar Crime Fighter, “Hotels lose an estimated 5% to 7% of annual revenues to fraud because until now, they lacked the ability to detect patterns of fraud.” Now hotels can take a discrete approach to decreasing losses and they can do so while still upholding the highest standards in guest services using HotelSafeGuard.Com.

“HotelSafeGuard allows hotels to research a guest when issues arise,” says David Barber, Director of Sales & Marketing for HotelSafeGuard. “The hotel can see if the guest has a history of incidents, and then independently decide how to address the issue.”

In addition to its research function, subscribers can submit information about incidents linked to financial losses or misconduct. Reports go through a three-step verification process. “The goal is to protect the privacy of hotels and guests,” says Barber. “Only valid complaints will be entered in the database.”

Key features of HotelSafeGuard.Com include:

  * Speed: Searching the database takes seconds. Submitting a report takes five minutes. The verification of report data is completed within two weeks.

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  * Search: HotelSafeGuard enables subscribers to quickly and discretely search a database of guests with a history of misconduct. Subscribers will see what incidents the guests have been involved in (if any) and the city where the incident occurred. For confidentiality and privacy, names of hotels, which filed the report, are never stored in the database.
  * Submit: HotelSafeGuard believes that both guests and hoteliers deserve protection. By allowing hotels to submit reports on guests involved in fraud or misconduct and by implementing a three-stage verification process, both are protected.
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