The new Park Plaza Sukhumvit Bangkok is taking service to a higher level by investing in the latest version of the OPERA property management system, to boost benefits to guests and heighten operational efficiencies. The latest system installed by the 95-executive-room hotel, which opened in December 2007, is an American tracking and profiling technology. General manager Magne Hansen says the benefits to guests will be apparent at contact points such as reservations, check-in, check-out, dining and room service.
“For example, if a corporate travel manager requests a Chinese language check-in, an even numbered room on the eighth floor and dining expenses to be listed in a separate report on check-out, OPERA can easily handle all of these requirements and more,” he said.
The Park Plaza Sukhumvit’s OPERA system handles reservations, rate management, guest profiles, room management, cashiering, reporting and commissions. It exchanges data with Curtis-C, Carlson’s worldwide reservations system.
OPERA, which is produced by US-based MICROS-Fidelio, accesses the Internet to update room price changes, special promotions and room availability. It also responds to bookings from diverse sources such as travel agents, corporate travel managers and individual travellers booking via the Park Plaza website at www.parkplaza.com/bangkokth.
Magne says that attention to detail and personalised service is indispensable in Asia’s highly-competitive hotel sector. “Service with a smile is a beautiful thing, but frankly it is no longer enough. With OPERA, the Park Plaza’s advantage is that our smiles are now backed with finesse, tracking and reporting that is helpful to both the guest and hotel’s management.