Etihad Airways continues to enhance its ground services with the phased introduction of a new fleet of luxury limousines for diamond first and pearl business class customers using the airline’s ‘Etihad Chauffeur’ service. Since its launch in 2005 Etihad Chauffeur has established itself as one of the airline’s most popular ground services with more than 12,000 customers using the service every month in the UAE.
The new fleet, to be rolled-out in the UAE from 1 January 2008, will provide diamond first class customers with a luxury Cadillac DTS (DeVille Touring Sedan) and an executive Caprice Classic for pearl business class customers.
Peter Baumgartner, Etihad Airways’ executive vice president marketing and product, said: ‘Etihad has established a reputation for offering customers the very highest standards of hospitality on the ground as well as in the air and the new Etihad Chauffeur limousines are a further example of our service quality.
‘The Cadillac DTS and Caprice Classic have both been specifically chosen because they reflect the profile of Etihad’s first and business class customer.’
Etihad Chauffeur offers premium customers a luxury transfer to and from Etihad’s home base at Abu Dhabi airport to any location in the United Arab Emirates. The new fleet of limousines will operate initially to Dubai and the Northern Emirates from 1 January 2008 and across the whole of the UAE by 1 February.
When flying into Abu Dhabi airport, customers are met by an Etihad staff member or chauffeur and escorted to their limousine, ensuring little time is wasted at the airport.
Whilst using ‘Etihad Chauffeur’ premium customers can enjoy the special features of the service including refresher towels, fresh mineral water and daily newspapers.
The luxury service is now available to Etihad’s premium customers in several of Etihad’s key global destinations including London Heathrow, Manchester, New York, Munich, Frankfurt and Sydney, with many more to be added throughout 2008.
Mr Baumgartner added: ‘We understand that the ground experience is just as important as the service in the air with travelling time to and from airports often leaving passengers feeling pressured, which is something that Etihad Chauffeur totally removes.’
The new fleet of limousines is provided by UAE-based Prime Limousine.