Hertz has acted on customer feedback and made it even easier to make and modify car rental bookings online at www.hertz.co.uk, or over the phone. In addition, the improved website offers even more special offers and travel and holiday advice.
Customers can now book their car and optional extras online in just four easy steps. A new memory function allows visitors to leave the reservation process midway and return to it later, through a ‘My Reservation’ link. Customers can also change or cancel prepaid bookings online, without the need to call Hertz.
To help customers decide on the car best suited for their needs, high quality vehicle displays with larger images now greet customers, with many more car options presented per screen. In addition, more information is available regarding optional extras offered at each location.
Pricing has been made even more clear, and a useful currency converter has been added. It is also now possible to change the language of the website in one sitting.
In addition, site visitors can quickly and easily obtain answers to frequently asked questions via the customer service section.
For inspirational holiday drive ideas, Hertz has introduced a micro-site www.lovetheroad.co.uk, which contains insightful information on 14 drives in countries across Europe. The site includes must-see stop-off points for each trip, as well as useful roadmaps outlining each journey.
Customer who wish to join the Hertz #1 Club Gold program to receive additional benefits such as faster check-in can now enrol online without the need print, sign and fax their registration forms.
The award-winning Hertz Europe reservations centre in Dublin now offers an automated branch locator service for UK callers, which operates via a voice recognition system. It is also possible to cancel and verify a rental with the system, which can be obtained by calling 08708 44 88 44.
Lesley Lindberg, Marketing Director at Hertz Europe, said: “Over the years, Hertz has invested heavily to ensure we offer market-leading car rental products and innovative services, whether it is for business or leisure. The enhancements that have been made to the website and reservations centre support this commitment, ensuring our customers receive an exceptional level of service and making car rental as easy as possible.”
Hertz offers customers a wide variety of choice through its Fun, Green and Prestige Collections, along with optional extras, such as the Hertz NeverLost Satellite Navigation systems and Hertz Entertainment In-car DVD players.