Spearheading an effort to increase capacity, make better use of existing capacity, expedite the use of new technologies to improve efficiency, and upgrade customer service, the Port Authority of New York and New Jersey has reiterated its call to reduce flight delays through a series of recommendations to be implemented immediately.The agency also announced that the Flight Delay Task Force it assembled has completed its report.
The Task Force identified nearly 100 technical and customer-service initiatives that can improve capacity, reduce delays, and improve the travel experience for passengers in the event of a delay. In addition to those recommendations, Port Authority Chairman Anthony R. Coscia and Executive Director Anthony E. Shorris called for the following actions:
á Implementation of an IATA-like scheduling process that will rationalise domestic and foreign carrier schedules and the use of airport facilities - Such a process ensures that there is adequate airspace capacity and appropriate landside facilities to accommodate each flight. Also, airlines typically have bunched flights on the hour or half-hour, a practice that has been cited repeatedly as a contributing factor in delays. Implementing steps to ensure more intelligent scheduling of flights and make the best use of capacity increases the region’s access to the global economy and provides the best service to customers. The Port Authority must have an active and lead role.
á Permanently reopen military airspace - Many delays are created by the congested airspace serving Kennedy, Newark Liberty and LaGuardia airports. Working with the Department of Defence to identify available airspace that can be allocated on a consistent basis for commercial airline use during peak periods will open up new air-traffic “lanes,” as was done during the recent Thanksgiving holiday period, and would help ease congestion.
á Fast-track “Next Gen” technology and prioritize the Port Authority’s airports for the earliest implementation of the new system - Relief must be delivered as quickly as possible. Reports indicate that it could take until 2023 to have next-generation technology in place throughout the country. That is too long for passengers to wait. It’s also vital that the federal government prioritize the New York metropolitan region, the largest and most critical market in the country.
á Improve customer service - The Port Authority is continuing an aggressive focus on improved customer service when flight delays occur, including investing more than $30 million this year alone, and working with airlines to establish standards for assisting passengers in extreme delays.
á Work with airlines to encourage use of larger planes at the New York metropolitan region’s airports - Although small aircraft play an important role in serving lesser markets, the use of larger aircraft increases capacity and helps accommodate growth by carrying greater numbers of passengers. The Port Authority will continue to work with the airlines to make the necessary investments to create additional capacity, such as the $200 million investment the agency recently made to enable Kennedy Airport to accept the next generation of large aircraft.
“We believe there are three main principles to improving the flight delay problem: expanding capacity, better management of the capacity we have now, and better customer service,” Chairman Coscia said. “The Task Force report shows that a diverse group of stakeholders responsible for the aviation system agree on certain strategies for reducing flight delays. Having reached consensus on these recommendations, these stakeholders should now begin to implement them without delay.”
Mr. Shorris said, “At the Port Authority, we have worked tirelessly and invested hundreds of millions of dollars to provide workable solutions to delays in air travel. By coupling common-sense practices with the immediate implementation of new and emerging technologies, airport operators, airlines and the federal government can fulfill a collective promise to provide world-class service to our customers. Capping flights or burdening customers with new costs isn’t the answer. Instead, we need comprehensive solutions, and we will continue to have an active and leading role in developing those solutions.”