Gate Gourmet are establishing a regional sales office in Dubai, and participated for the first time in the Middle East conference of the International Travel Catering Association (ITCA).
“Travel to and from the Middle East is a rapidly growing market and we are eager to participate in the enormous opportunities the region presents,” said David Siegel, Chairman and CEO. “With business lines ranging from culinary expertise to sophisticated supply chain management to ramp services, we believe Gate Gourmet is well positioned to offer customers a complete portfolio of best-in-class solutions to support their business,” he said.
Recent activity with carriers from the region include successful bids for catering in Sao Paulo, Brazil, for Emirates’ first route to Latin America, and a renewal of its business at London’s Heathrow Airport. Gate Gourmet also has won Qatar’s business for its first route to Scandinavia at Stockholm, Sweden, and caters its first route out of Newark Liberty International in the New York metropolitan area.
Gate Gourmet partner companies deSter and Harmony, which design and provide onboard passenger service items, amenities and entertainment equipment, also have a strong position in the region. Emirates, for instance, recently awarded a systemwide contract to supply passenger blankets to Harmony. Other major customers include Etihad, Saudi Arabian and Qatar.
To expand relationships in the Middle East, Gate Gourmet, which offers catering and provisioning services in nearly 100 airports across the globe, has opened its first regional office in Dubai, headed by Director of Sales and Business Development Jean Luc Gaignard. He is responsible for developing business opportunities with airlines in the region as well as the establishment of joint ventures with local providers. He has over two decades of experience in the airline catering industry.
“The opening of our office and Gate Gourmet’s hosting a booth at the Dubai ITCA show are concrete examples of the company’s commitment to establish closer business ties in the Middle East. We are delighted to participate in this important regional industry program,” Gaignard said.
During the conference, the company also announced a strategic investment in Performa, a world leader in helping service-oriented companies design and deliver unique customer experiences.
Based in Sydney, Australia, and Bangkok, Thailand, Performa has been working with airlines, luxury hotels, airports and retailers to improve service concepts and delivery and product strategies. Some of the Middle East’s leading airlines are Performa clients. It also has created a separate unit, Elan, an institute for service education and a provider of cabin crew and service staff.