Fairmont Hot Springs in marketing drive

Fairmont Hot Springs Resort in British Colombia has successfully implemented Maestro PMS as the first phase in a complete property upgrade and automation package.  The full system roll out scheduled for early 2008 will include the Maestro Fine Dining Point of Sale, ResEze Internet booking engine, Maestro Spa and Activities Management and Maestro Analytics Business Intelligence.

According to Lucy Hallford, vice president for operations at Fairmont Hot Springs, the AAA 4.5-Star rated resort conducted an in-depth analysis of numerous hospitality systems before selecting the Maestro Property Management Suite.  A property team comprised of staff members from across the 137-room resort, including front desk and sales and catering departments and the housekeeping and executive management teams, evaluated vendor functionality to determine which system would best support the resort’s future plans for growth and its goal to provide the “utmost in guest satisfaction and service.”  Fairmont Hot Springs selected Maestro because of its fully integrated, single-image database which provides all guest information, property performance metrics and marketing statistics in one place for the ultimate in high touch guest services and centralized management control.  “Maestro will support our goal to deliver outstanding guest services and make Hot Springs the destination that guests cannot wait to get back to,” Hallford said.


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