TuVox wins Virgin America business

TuVox has announced that Virgin America has deployed TuVox hosted speech applications to provide superior voice-enabled self-service to its passengers. With the launch of the highly branded, speech-enabled system, Virgin America continues its string of first-of-a-kind, customer-focused innovations, including personal in-flight entertainment (IFE) systems and cabin “mood lighting.” TuVox speech applications handle all incoming customer calls for the airline, and provide an efficient, pleasant and personalized customer experience for Virgin America guests.

“We’re extremely pleased with the vision and passion that went into creating a truly unique customer experience,” said Todd Pawlowski, VP airports and guest services at Virgin America. “During every step of the process, TuVox lived up to its reputation of expertise and innovation to create a voice self-service solution that is truly reflective of the Virgin America brand.”

The application automates flight information, booking assistance, frequent traveler information, and general information about Virgin America. Later phases of the application will include management of eleVAte frequent flyer information, baggage tracking and other services designed to provide Virgin America customers with more options and greater efficiency in managing their travel experience and relationship with Virgin America.

“Since the beginning, we’ve been tremendously excited to work on a project that redefines how people view air travel,” said Larry Miller, president and CEO of TuVox. “We’re honored to help Virgin America deliver the best customer service in the airline industry through innovative, useful, conversational speech applications.”