ANA and Asiana has announced the start
of a cabin crew exchange from 28 October this year on the Tokyo Haneda-Seoul Gimpo
route, as part of their strategic alliance to strengthen ties between the two Star
Alliance member carriers.Under the arrangement, one ANA cabin attendant will be assigned to a daily Asiana
operated Tokyo-Seoul return flight, and vice-versa, to ensure that the needs of
customers from Japan and Korea are met in their own language.
ANA and Asiana will also take the opportunity to study each other’s inflight
service training methods to further improve the experience of customers while
Flights from Tokyo’s Haneda airport to Gimpo airport in Seoul - both domestic
airports - began in November 2003 with four return flights per day. Proving very
popular due to the proximity of the airports to their respective city centres,
frequency was increased to eight return flights per day in August 2005.