WAYN.com has partnered with Apollo Travel Direct, a trading division of The Co-operative Travel.
The agreement will see Apollo providing a holiday concierge service to WAYN’s 1.9 million UK members, which will help them plan future trips, whether a luxury honeymoon for two to the Maldives, a last minute break in the Egyptian sun or a winter sports holiday. Friendly UK based concierge agents will be on hand to help every kind of traveller find the right holiday to meet their needs and book their holiday over the phone. The new ‘WAYN Holiday Club’ will provide members with advice and assistance on the right holiday for them plus introducing them to the best last minute deals on the market.
WAYN.com is increasingly adapting to the varying needs of its members, introducing offline services to augment its online content in a move that shows it further beefing up the travel service offerings. WAYN.com has recently announced partnerships with both Lastminute.com, to integrate their hotel content and booking service, and Hostelworld.com who are offering up their budget accommodation content to the popular social networking site.
Co-founder and Co-CEO of WAYN.com, Peter Ward, remarked ‘The holiday concierge team are all UK based, which we believe is crucial for ensuring UK members get the right level of service to fulfill their needs. When it comes to booking a holiday, customers are not only looking for a good price, but also the peace of mind they get knowing that their holiday has been carefully selected by a recognised ATOL protected provider. Just as importantly, the friendly staff are ultimately there to help. Whether our members are looking to book online or offline, we want them to be satisfied that they are getting the best possible customer service.’
Claire Willoughby, General Manager, Apollo Travel Direct, said ‘We’re excited to be working with the world’s largest travel and lifestyle social network, providing their vast member base with a high quality holiday concierge service at the best possible price. Whether the WAYN members are looking to book online or offline, we will ensure they are satisfied that they are getting the best possible customer service.’
WAYN members will be able to contact the qualified WAYN Holiday concierge advisers from October, following the much anticipated re-launch of the WAYN travel platform. From that point members will be able to pick up the phone and have a chat with a friendly and informative WAYN representative, who can help them prepare for their trip. As well as advice and assistance for those interested in booking a holiday, Apollo will also be providing upgraded WAYN members with special VIP offers and other travel related tools and essentials.
Future plans involve development of a more exclusive, invitation only concierge service for WAYN VIP members.