Orbitz has reached a milestone with more than 100 million
OrbitzTLC alerts sent to customers since the company started keeping
records in 2003.
“Orbitz Worldwide is focused on enhancing the global travel experience
through our leadership in technology and service,” said Steve Barnhart,
president and CEO, Orbitz Worldwide. “Sending more than 100 million alerts
to customers is a true testament to the dedication of our employees and
teleservice agents who work to keep travelers well-informed. It is also a
great endorsement from our customers who continue to embrace the important
added value we provide via OrbitzTLC.”
OrbitzTLC Alerts notify customers via the customer’s choice of cell
phone, text message, PDA or e-mail of anything that might impact their
travel plans. The first OrbitzTLC alert was sent in 2001, and records on
alerts sent to customers were tracked beginning in 2003.
Alerts inform travelers and their designated contacts about flight
status, delays, cancellations, and gate changes in a way that’s well beyond