American Airlines has introduced a feature on its Web site that now allows many customers to change their reservations online at anytime, day or night
The new feature is available for trips that have not yet begun, up to three hours prior to the originally scheduled flight departure, for customers who:
? are traveling with an e-ticket purchased through American Airlines Reservations, ticket offices or at AA.com; and
? are traveling wholly on American Airlines, American Eagle or AmericanConnection® flights within the United States, Puerto Rico, Virgin Islands or Canada.
Currently the Change Reservations functionality does not apply to AAdvantage® award tickets.
To use the new feature simply go to AA.com, click on the “View/Change Reservations” tab from the home page and enter your record locator. The system will verify that your ticket may be changed online and will then provide alternate flight options. Once you’ve selected an alternate itinerary, a summary will list your new fare and any applicable change fees - helping you determine which choice is right for you.
“We’re pleased to offer this new functionality at AA.com,” said Bella Goren, American’s Senior Vice President - Customer Relationship Marketing and Reservations. “Our customers value choices in how they contact and do business with American Airlines. We appreciate the relationship they have with us, and we are focused on providing them with options they desire. Some of our customers prefer to contact a reservations agent when changing their travel, while others like to make changes online.