Lufthansa adds online seat selection

21st Sep 2007

Lufthansa passengers can choose their seat now when checking in online
via choice is made easy by a graphic seat plan on
the screen showing all the available seats during the online check-in
process. Passengers simply select their seat on their home PC or at the
office, and then print out their boarding pass. Another advantage for
even more flexibility: The online check-in option is now available 23
hours prior to flight departure, allowing passengers to make sure in
good time of obtaining their preferred seat in the aircraft cabin. It
all makes check-in on the net that much more comfortable at

Meantime, after around ten months since their introduction, online
boarding passes can now be obtained for flights on more than 350
Lufthansa routes. These include flights on all German domestic routes as
well as those on most flights to European destinations. The online
boarding pass is to become available on further European as well as on
some long-haul routes in the course of the year. 

Check-in at Lufthansa Quick check-in kiosks at airports is also quicker
and easier, since passengers no longer require their Miles & More or
credit card for identification. They simply enter their name and booking
code on the screen and are immediately issued a boarding pass for their
flight. Many of the customer-operated kiosks at Frankfurt, Munich,
Hamburg and Dusseldorf are additionally equipped with a reader, enabling
passengers to identify themselves alternatively with an ID or passport.
Passengers with a boarding pass, printed online or at a Quick check-in
kiosk, can go direct to security and from there straight to the gate.
When travelling with hold baggage, they save time by handing it in at a
fast and convenient Baggage Drop-Off counter.

Lufthansa is one of the first airlines, worldwide, to install barcode
technology completely at its two domestic hubs Frankfurt and Munich.
Passengers flying with an electronic ticket, etix, who have down-loaded
their boarding pass from the Internet, or who are travelling with a
conventional bar-coded boarding pass, can self-board quickly and
independently at the gate in Frankfurt, Munich, Hamburg and Berlin-Tegel
by utilising the Lufthansa Quick Boarding system.

Lufthansa is currently testing a unique innovation at Frankfurt Airport.
With the new Baggage Home Service, passengers can hand in their luggage
while still at home. A Lufthansa staff member simply calls at the
passenger’s address and checks all the documents required for check-in
before issuing a boarding pass and taking the baggage to the airport.
Passengers can then travel relaxed to the airport on the day of their
flight without the trouble of carting their baggage. At the airport,
they proceed straight through to security and, if necessary, passport
control at their departure gate.




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