Ralph Richardi, Senior Vice President - Customer
Service, American Airlines and a 31-year employee at the airline, is retiring in December.
“Ralph Richardi has been a great leader for American for many years,”
said Gerard Arpey, American Airlines Chairman and CEO. “His wisdom and
expertise have helped make us a smarter, better, and more successful
airline. We appreciate all that Ralph has contributed, and we wish him and
his family a wonderful and well-deserved retirement.”
Since 2002, Richardi has overseen American’s Customer Service and
Airport Operations, as well as the Cargo Division. During this period, he
was instrumental in working with various employee groups to foster
cooperative and collaborative work efforts. Previously, he was American’s
Vice President - Operations Planning and Performance, where he oversaw the
airline’s System Operations Control (SOC) center, as well as crew
scheduling, airline dependability and operations engineering.
Richardi also worked in various leadership positions at American Eagle,
including as Senior Vice President - Field Services and as President of
Simmons Airlines, one of four separate regional carriers that operated
under the American Eagle banner until their operations were consolidated in
Richardi joined American Airlines in 1976 as an industrial engineer and
subsequently held numerous management positions, including in Employee
Relations, Reservations, and Airport Operations.