KLM in e-ticketing drive

KLM Royal Dutch Airlines is offering the convenience of e-tickets to passengers travelling to any of
the 124 destinations served by KLM. In addition, KLM e-tickets can be
used when flying with 72 interline partners. Because e-ticket data are
automatically recorded in KLM’s computer systems upon reservation,
customers with an e-ticket only have to present their identity document
when checking in for a flight.

KLM is leading the international airline industry in the replacement of
paper tickets with e-tickets.  At present, e-tickets account for around
89% of all KLM tickets. KLM intends to raise this to 100% as of January
1, 2008, when it will begin issuing e-tickets only. Paper tickets will
still be available on request, but KLM will impose a surcharge on
issuance.

“The convenience of e-ticketing on all KLM routes is not only a
milestone for us, but also for our customers,” says Martijn van der Zee,
Vice President - Distribution & E-Commerce. “An e-ticket cannot be lost
or stolen, because it is always safely listed under the passenger’s name
in our computer systems. Soon everyone will travel on an e-ticket,
regardless of whether they buy it online or via a travel agency.
Customers will be issued a unique code that is linked to his or her name
and can be used to adjust ticket data on KLM.com, and to check in and
select a seat from 30 hours before departure.”
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