Galileo’s online, knowledge bank, ASK Galileo, is now being accessed by more than 12,000 Galileo subscribers across the globe.
With content more than doubling since its launch last year, it now contains over 2,500 answers to questions relating to Galileo’s products and services, providing subscribers with a free, self service knowledge bank and an online reference for Galileo employees. Ask Galileo is now available in 17 countries.
Ms Lyn Rook, Galileo’s Manager of Enterprise Operations, for Asia Pacific commented: “ASK Galileo was designed to meet the needs of Galileo-connected front line agents and we’re delighted they’re finding it so valuable - in fact, this value was reflected in Galileo’s recent success when we received “Best GDS” at Travelweekly Asia’s Industry Awards 2007.” Ms Rook continued, “We are committed to increasing content to ensure agents have access to information that is relevant, saving them significant time when dealing with customers.”
Ask Galileo content is organised into over 60 separate categories ranging from simple ‘how do I?’ type questions to providing downloads and demonstration files for more complex issues. The most sought after answers so far have been related to questions on refunding e-tickets, entering infant names into a booking file and advice on how to quote a fare when the booking file contains different passenger types. If an agent is unable to find an answer to their question, they are able to put in a request for additional content by using the ‘Ask A Question’ feature.