interTouch launches hotel software

interTouch is launching iBIS 7.1, the latest version of the company’s proprietary software for hotels.
Developed by the company’s dedicated in-house R&D department, iBIS 7.1 is the latest release of iBIS (integrated Billing and Information System) that seamlessly integrates billing and operations systems.  Specially tailored for the hospitality industry, it is designed to further enrich the hotel guest’s user experience as well as provide hoteliers with an intuitive, easily-configurable and highly-flexible web-based interface.

The new version iBIS 7.1 is built on the industry-acclaimed iBIS 7.0, a finalist in this year’s InfoVision Awards in the Asia-Pacific region.  interTouch had embarked on developing the iBIS 7.1 shortly after iBIS 7.0 was released, as part of its commitment to provide customers with the latest in broadband technology.

“interTouch invests heavily in continuous innovation to develop technologies that cater to the needs of both hotels and guests.  With iBIS 7.1, hotels have access to the most advanced technology available in the industry to provide business and leisure travellers with the best Internet experience possible,” said Charles Reed, CEO of interTouch.

“We are confident that the iBIS 7.1 system will outperform the resounding success of its predecessor.”

A new key benefit for hotels deploying the iBIS 7.1 will be the highly customisable template designed by interTouch to incorporate the hotel’s brand identity as well as promote its services and facilities.  Moreoever, hotel staff are now able to book and review MICE requirements online.  In addition, hotels will continue to enjoy the highly stable and robust modular system to support high-traffic Internet activity.


To help hotels benefit fully from the iBIS 7.1, interTouch has in place a round-the-clock remote network monitoring service and a 24/7 multi-lingual toll-free Helpdesk.

The benefits of the iBIS 7.1 are not only for the hotels themselves but also extend to users.  Hotel guests will find total ease and convenience in connecting to the high-speed and secure network, with interTouch’s first-time login success rate of 96 percent.  Users may enjoy a whole range of other interactive features that enables them to enjoy DVOD services, and there is the option to pay securely with their credit cards.  Above all, guests have total peace of mind about the security of the system, as its security features have undergone a stringent security assessment by a global technology company.  More information about this security assessment is contained in the case study on-line

iBIS 7.1’s enhanced pricing flexibility allows guests to choose price plans according to their personal usage and payment options according to their preferences.  For the hotel, it is also easier to administer special price plans for corporate customers and loyalty members.

“The enhanced interactivity and flexibility offered by iBIS 7.1 system provides the user greater freedom to choose what will best enhance his or her Internet experience,” added Reed.  “interTouch will continue to evolve its broadband technology systems based on the changing needs of hotels and guests.”

The new system is currently undergoing pilot trials in six hotels in Asia Pacific.  interTouch successfully installed the iBIS 7.1 in its first pilot site, The Saujana Kuala Lumpur in early July this year.  Since then, two Rydges hotels in Australia, Pan Pacific KLIA in Malaysia and two Hilton hotels in Australia have also been upgraded to the new system.  In addition to gradual rollout in interTouch’s existing partner hotels, iBIS 7.1 will be installed in all hotels commissioned from 1st September onwards.