Galileo’s first agents have successfully gone live on the new Galileo Rail for Agents product available in the UK.
Galileo Rail for Agents, the replacement for the legacy Galileo RailMaster system based on the Elgar platform, was first introduced to Galileo-connected agencies in April this year, giving them instant access to the full range of over 293 million journeys and fare combinations for National Rail services in the UK.
Travel agents across the country are now experiencing the numerous benefits of Galileo Rail for Agents, including:
¯ Access to the national ticket on departure (TOD) network for FastTicket machines
¯ Integration of rail booking information in Galileo PNRs
¯ Printing credit card sized tickets
¯ Galileo’s back-office handoff files
In addition to this, agents will be able to increase their revenues as no ATOC licence is required, and currently 9% commission can be earned on every booking. The choice of ticketing options available also ensures agents can improve their customer service as they have the flexibility to meet the needs of any customer.
Heather Haslam, operations director at SAT Business Travel Management, commented, “Since we started using Galileo Rail I have never seen so much enthusiasm for rail - the guys absolutely love it. You can’t compare it to other systems.
“We were able to start printing tickets as soon as we had been trained and the software was easy to install on the workstations. The integration with the Galileo PNR is good for us and overall the new system saves us time. A complicated itinerary with Elgar could take between 15 minutes and an hour. Galileo Rail works just about as fast as you can type, even complicated itineraries only take about a minute.”
Patrick Lukan, general manager for Galileo in the UK & Ireland, commented, “We have received some fantastic feedback from agents since they were first introduced to Galileo Rail for Agents in April this year. We recognise that rail is going to continue to be an important part of the content and service our customers are going to need to provide to their travellers which is why we were eager to get a rail solution in the market well ahead of the date when the Elgar platform will stop delivering National Rail services. And not only do our customers now benefit from using a single suppler for air and rail content but agents also get to benefit through the 9% commission that they currently receive on all rail bookings.”