Alaska Airlines opens new call centre

Alaska Airlines has opened a new
reservations call center in south Phoenix, replacing the airline’s Tempe,
Ariz., facility operated since 1989.Alaska invested $5 million to develop
the 30,000-square-foot leased space into its most modern call center.
  The facility serves customers who call Alaska’s reservations phone
line, (800) ALASKAAIR, and specializes in serving elite-level frequent
fliers and Spanish-speaking customers. The center employs 270 agents,
including a growing number of bilingual employees.
  “We are thrilled to open this new state-of-the-art facility, which
underscores our deep commitment to our Phoenix-based reservations sales
agents and the important service they provide our customers,” said Lane
Kemper, Alaska’s director of reservations sales. “This center plays a
particularly critical role in serving Alaska’s Spanish-speaking customers
in their language of choice, and we’re pleased to expand our group of
bilingual agents here.”
  The center employs 30 bilingual agents, who earn higher wages than
their counterparts, and aims to double that number by the end of 2007.
Alaska will hold a recruitment event open to bilingual and English-speaking
candidates at 9 a.m. Thursday, Sept. 6, at an off-site Phoenix location.
For more information, visit the careers section of the airline’s Web site
at alaskaair.com or call (206) 392-2640.
  The new Phoenix facility is located at 14601 S. 50th St. The airline
employs about 850 reservations agents at centers in Phoenix; Boise, Idaho;
and Seattle.
  Alaska Airlines began flying to Phoenix in 1985. Today, it operates an
average of six daily flights between Phoenix and Seattle, and three daily
flights between Phoenix and Portland, Ore.
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