Starting August 6, Air China has introduced a new service - “Air Express” - to passengers flying between Beijing and Shanghai, China’s two pre-eminent cities and hubs. Passengers can now enjoy any of Air China’s 20 scheduled daily flights (including 7 code-sharing flights) on the Beijing-Shanghai “Air Express,” covering harmonized schedule, special check-in counters, baggage service, security inspection, and boarding channels, all dedicated to Air China’s “Air Express.”
Passengers can also benefit from using its 24-hour telephone call center in China (4008-100-999) for enquiries, or by using the Air China website to check in online.
“We are delighted to bring passengers our newest service improvement with ‘Air Express,’ said Mrs. Zhang Lan, Senior Vice President for Air China. “We have overhauled our service for this valuable and important route, where we want to give our customers a travel experience tailored to their needs. Our work on ‘Air Express’ began early this year, and we have introduced improvements to operations, sales needs, and total-process design to make this a success for our customers.”
Air China’s Beijing-Shanghai “Air Express” follows a tradition of creating additional value for its customers. Air China has partnered with twenty airlines in cooperative code-share service and will become a full Star Alliance member later this year. As host carrier, Air China is also working to deliver excellent air transport services for the needs of the Beijing 2008 Olympics next summer and the Shanghai World Exposition in 2010.