Bombardier Regional Aircraft Customer Support is strengthening its presence in Japan in response to the growing fleets, and requirements, of CRJ and Q-Series operators in the country. Bombardier has opened a Regional Support Office at Tokyo’s Haneda Airport designed to provide a comprehensive support package encompassing aircraft technical expertise, flight operations support and customer account management functions.
The support structure will replicate the main support functions in Canada, but will be able to respond to queries in a more timely fashion due to proximity to the operator base.
Customer Support Representatives will be stationed at the Haneda facility as a liaison between the airlines and Bombardier. These representatives will work closely with each airline, monitoring fleet performance and Bombardier actions to strengthen product performance.
While the new Regional Support Office is currently operational, official opening celebrations will take place in early September 2007.
Another initiative is the opening of a CRJ and Q-Series Spares Depot at Narita International Airport, scheduled to open in the fourth quarter of 2007. The Depot will be stocked with about 2,300 regional aircraft spare parts and will provide faster and more comprehensive spare parts service to Japanese airline customers.
“We are following up on our commitment to provide additional facilities and technical personnel in Japan,” said Todd Young, Vice-president, Customer Support, Bombardier Regional Aircraft. “Our objective is to provide our customers with a more comprehensive and responsive service organization so that daily fleet operations can be executed with minimal or no schedule interruptions.”