Homewood Suites by Hilton has announced that all 204 properties across the United States and Canada have been outfitted with video iPods for use with the brand’s new Mobile Training programMobile Training with video iPods® is the latest evolution at Homewood Suites and is an innovative method used to reinforce training content as a culture and allow the brand’s 5,000 to 6,000 employees to be empowered in their own learning.
One goal of Homewood Suites’ iPod Mobile Training is to offer employees the opportunity to train directly in their own work environment as training content is organized efficiently into playlists to allow for stronger information retention. The on-demand functionality of iPods® supports the spontaneity of a unique style of on-the-job coaching and guidance, empowering team members to take charge of their own learning styles.
Homewood Suites recognized the need for a pioneering, new training technique when the brand was deciding how best to train its team members regarding different aspects of new brand-wide F&B standards. The Mobile Training iPods were acknowledged as a great supplement to Homewood’s already-existing training curriculum due to the flexibility and adaptability of the device itself, which allows the brand to update each phase of training on a continuous basis.
“The Mobile Training video iPod program contains a variety of two-minute modules highlighting specific brand skills that are both essential and valuable to our employees and their growth,” stated Dawn Koenig, vice president of hotel performance services. “The next phase of Mobile Training will provide refresher training centered around personalized customer service tools inherent to Homewood Suites.”
After filming and editing Phase I training content, and completing 40 hours of beta testing, all Homewood Suites properties will be participating in Mobile Training going forward.