KLM deploys self-service kiosks at KLIA

KLM Royal Dutch Airlines is offering self-service check-in to passengers at KL International Airport (KLIA), using the SITA-installed Common-Use Self-Service (CUSS) kiosks which are now in operation.
In its plan to upgrade its IT system, KLIA in partnership with SITA has included CUSS as part of the programme. KLIA handled 24.1 million passengers last year and it is expected that some 40% of the passengers using the airport will eventually check-in using SITA’s AirportConnect CUSS kiosks.

Together with Malaysia Airports, SITA has installed 12 CUSS kiosks in this initial phase with 24 more to follow over the next few months. They will reduce the actual check-in process thanks to their user-friendly technology and touch screens. These kiosks are also equipped with passport and visa readers for instant passenger recognition.

CUSS check-in applications for both Malaysia Airlines and Cathay Pacific are due to be placed on the kiosks before the end of the year. The option will also be available to some 40 other airlines using KLIA if they wish to avail of it.

Y.Bhg. Dato’ Azmi Murad, Senior General Manager Operations, Malaysia Airports said: “Malaysia Airports believes more airlines will use this user-friendly system as it gives great advantages in enhancing passengers’ satisfaction.”

Country Manager for Air France and KLM, Estee Ng, said, “Customer service is a top priority for airlines today and KLM’s new e-check-in system at KLIA combines technology and convenience into an innovative solution. We hope to see at least 20 per cent of our passengers using the facility initially, with the number steadily growing once passengers begin to realise how convenient and effortless it is.”


Elyes M’Rad, SITA Regional Vice-President for South Asia and India, said, “The smart deployment of airline and airport IT is at the heart of what SITA delivers for both airlines and airports. We expect that SITA’s AirportConnect kiosks will eventually handle a very significant percentage of passenger traffic through this major international gateway.”