Delta Hotels has honoured its portfolio’s top performers at its recent
leadership conference.The annual hotel awards ceremony, broadcast for the first
time to all colleagues across the country via webcast, recognized exceptional
performances for 2006 with winners selected from its 40 hotels and resorts across
““With great commitment and passion for both our Delta brand and our business, these
hotel teams are true leaders in our company, standing apart for their exceptional
performances,” said Hank Stackhouse, company president.
Awards and the winners include the following:
Hotel of the Year - Franchise Category: Delta Edmonton South Hotel and Conference
Accepted by Tim Ostrem, general manager of the 237-room hotel, this award looks at a hotel’s revenue growth, its guest satisfaction score and revenue penetration,
Hotel of the Year - Managed Category: Delta Bow Valley (Calgary)
The award, accepted by James Tingley, general manager of the downtown 398-room property, recognizes the hotel posting the greatest year-over-year improvement in
gross operating profit, and in employee satisfaction and guest satisfaction
Most Improved Employee Satisfaction (ESAT): Delta Rocky Crest Resort (MacTier)
Accepted by Alan Boivin, general manager of the all-suite resort in Muskoka, the award goes to the hotel posting the highest increase in its ESAT score, an overall
rating of the hotel’s work environment, learning and development opportunities,
quality principles, job satisfaction, leadership, health and wellness initiatives,
communication and compensation.
Most Improved Financial Performance: Delta Calgary Airport
Accepted by David Bird, regional vice-president for Alberta and general manager of
the 296-room property, this award is given to the hotel posting the highest
increase in gross operating profit, year-over-year.
Most Improved Guest Satisfaction (GSAT): Delta St. John’s Hotel and Conference Centre
Accepted by Norman Van De Spiegle, director of operations at the 276-room
property, this award is given to the hotel posting the highest increase in its
GSAT score, year-over-year. Delta St. John’s won the same award last year.