Qantas have announced the introduction of a new online payment feature
that allows customers to book a flight and defer payment until closer to their departure date.Qantas Group General Manager Sales and Distribution, Rob Gurney, said the introduction of Book
Now Pay Later on the Qantas website, qantas.com, is designed to offer customers greater flexibility.
“When a customer books an international airfare* or a Fully Flexible or Business Class Australian
domestic fare on qantas.com, they now have two payment options,” Mr Gurney said.
“Customers can continue to pay immediately, or use the new facility to confirm their seat and then
pay for it at a later date.
“Customers can now plan their travel on qantas.com in advance by booking their flight to ensure they
don’t miss out on the flight they want, and then having the option of paying for it later when their
travel plans are further finalised.”
“People choosing this new option will be advised the date for when full payment is required and also
receive follow-up emails with details of how to make the payment online.”
The availability of Book Now Pay Later and the length of time customers have to pay will depend on
fare type and time until departure, with customers shown the date when full payment is due before
deciding to proceed.
In order to secure a booking, customers will be charged a holding guarantee of A$25 per passenger,
Mr Gurney said. This amount is then refunded when a customer pays the full amount for their tickets
online. Customers can choose to pay by credit card or BPAY before the final payment date.