Etihad to charge for paper tickets

Etihad Airways is to introduce a surcharge on paper travel tickets from 28 June in a bid to match global aviation standards, reduce airport waiting times and cut costs. The Abu Dhabi based airline will set a minimum add on charge of $25 (AED92) for its customers who insist on travelling with paper tickets at airports where e-ticketing is available.

Geert Boven, Etihad’s executive vice president sales and services, said:

‘Etihad’s drive to have our customers use electronic tickets is a move towards stress free travel. There are no tickets to lose and there’s no need for last minute queues for tickets on departure.’

Switching from the old fashioned paper ticket to electronic ticketing is set to save the aviation industry $3 billion (AED11 billion) annually, according to the International Air Transport Association (IATA).

Currently IATA processes 300 million paper tickets a year. The cost to process an electronic ticket is $1 whereas a paper ticket costs ten times as much to administer.


Electronic tickets give air travellers a flight itinerary which contains a file confirmation number. The passenger presents the itinerary and number at the airport check-in counter and gets an aircraft boarding pass.

Paper ticket surcharge summary

The paper ticket surcharge for the following destinations is US$25 (AED92) (unless stated): Amman, Bahrain, Bangkok (US$62/AED228), Beirut, Brussels (US$27/AED99), Casablanca, Cairo, Dammam, Delhi, Dhaka, Doha, Dublin (US$34/AED125), Frankfurt, Geneva, Islamabad, Jakarta, Johannesburg, Jeddah, Kuala Lumpur, Karachi, Kuwait City, London (US$50/AED184), Lahore, Mumbai, Manila (US$50/AED 184), Manchester (US$50/AED184), Munich, Muscat, New York, Paris, Riyadh, Toronto

E-ticketing is currently not available in: Kochi, Thiruvananthapuram, Tehran, Peshewar, Colombo, Khartoum and Damascus.

Etihad was recently named ‘Middle East’s Leading Airline,’ ‘Middle East’s Leading First Class Airline’ and ‘Middle East’s Leading Airline Website’ at the inaugural regional World Travel Awards,  Middle East & Africa ceremony, that took place at the Emirates Palace in Abu Dhabi.

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